Project Manager | Photographer | Copywriter

PMP® Certified Project Manager with extensive process improvement, change management, and communications experience.

Photographer, copywriter, and all around creative, with work featured in some of the most recognized online outlets.

Currently supporting Apple Support social media initiatives.

Experience

Apple
Social Media Senior Specialist
Orlando, Florida (Remote)
05/2014 – Present

  • Spearheaded business critical projects for the Social Response organization, including internal communications strategy, core process reengineering, and related documentation or training development.

  • Developed extensive cross-functional relationships and helped connect leadership, business partners, and customer-facing groups.

  • Deliverables empowered business initiatives that help facilitate world-class customer experiences across multiple social channels (Twitter, Facebook, Instagram, YouTube, Apple Support Communities).

Apple
Social Content Copywriter
Orlando, Florida (Remote)
06/2021 – 12/2021

  • Developed written content for Apple Support social channels and syndication, including Twitter and YouTube copy, video scripts, instructional copy, accessibility copy, and in-device assets.

  • Collaborated with a team of designers, capture artists, motion graphic artists, producers, strategists, and business affairs representatives to develop content from creative brief to publication.

  • Provided editorial support for hardware and software support pages for new product initiatives.

Apple
Communications Program Manager
Melbourne, Florida (Remote)
06/2020 – 11/2020

  • Led internal communication initiatives for a large engineering organization during the transition to a remote work environment.

  • Led development of a communication hub and onboarding resource, including frameworks, templates, and practices that have since been adopted by other groups.

  • Developed key communications and resources to support a significant organizational restructuring.

Percepta
Social Media Team Lead
Melbourne, Florida
02/2013 – 03/2014

Oversaw launch of the Lincoln Concierge social support initiatives from concept to go live.

Skills

Project and Program Management
Waterfall, Agile, PMI
Process Improvement
Change Management
Partner Engagement

Communication
Internal Communications
External Communications
Training Development
Content Strategy
Content Production
Technical Writing
Copywriting

Interpersonal
Leadership
Customer Experience
Employee Engagement
Community Management
Remote Collaboration
Training Facilitation
Onboarding

Social Media
Twitter
Facebook
Instagram
YouTube
Sprinklr
Opal

Tools

Collaboration
Pages, Keynote, Numbers
Microsoft Products
Confluence
Webex
Slack
Quip
Box

Creative
Adobe Products
Photography Apps
Markdown Apps
Final Cut Pro
Logic Pro

Featured In

Copywriting

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Photography

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